AFTERSALES - PARTS OVERVIEW

Facts And Figures

• 45,000 parts line items
• 24,000,000 value of parts stock
• 110 parts associates employed

Parts Availability Commitment 

• 95% immediate availability for stocked items
• Strive for 100% within 72 hours

AFTERSALES - SERVICE OVERVIEW

Customer commitments

• Emergency breakdowns attended within 4 hours
• 99% first-time-fix
• 24 hour maximum wait for workshop booking
• 95% of jobs completed by originally-promised time
• 100% of jobs within final quoted price
• All technicians trained to manufacturers' standards
• 24/7 customer helpline: UAE 800 (32626), KSA 800 (124 4414), BH +97317830226
• Fully-equipped mobile service fleet
• On-site support capability
• Dedicated PDI Center
• PDI, accessory fitment & modifications
• Storage compound
• Customer handover facility

AFTERSALES - SOFT PRODUCTS

• Flexible Service & Maintenance agreements
• Proactive maintenance planning
• Advanced telematics solutions
• Competitive menu-price packages
• Extended warranty products
• Driver & Operator training
• Equipment performance monitoring
• Lubricant Sampling & Analysis service